Digital China selects Sagent to boost business efficiency

Susan Andre2002

Top Chinese IT distributor and systems integrator implements Sagent for faster, more accurate flow of critical ERP information

Sagent, a leading provider of enterprise business intelligence solutions, announced that Digital China, the largest IT products and services distributor in China, has selected Sagent as a key component of its new data warehouse system. Digital China is implementing the Sagent Solution for extraction of data from the company's ERP and other enterprise systems.

Susan Andre, Managing Director of Sagent Southern Africa, notes that the full Sagent Solution as implemented for Digital China is available to local companies. "Our global experience in implementing Business Intelligence solutions gives us a pool of knowledge that is shared and utilised worldwide."
Sagent provides business users with a complete business intelligence platform and lifecycle methodology that simplifies the steps to business insight, minimises project costs and risks, and creates new opportunities for rapid business analysis.

Digital China has experienced tremendous growth over the past few years and recently began to notice inefficiencies in query and reporting against its ERP system. The company set out to select an enterprise business intelligence solution to improve the front-end query process for end users, decrease the time it took to move data between data systems, as well as maximise the value and performance of its existing IT investments.

Digital China evaluated several company's offerings using the following selection criteria: end-to-end solution, scalability, ability to automate the extraction of data from SAP R/3 ERP system, ability to be implemented with thin-client architecture, implementation time, and potential ROI. Other considerations included vendor relationship with SAP, expertise of the local staff, reference sites, product performance and customer service.

"Sagent performs much better than other solutions that we have evaluated. The ETL sessions which required eight hours to complete in the past, only need two to three hours now. Data accuracy has also improved significantly," said Chen Guangdi, Project Manager at Digital China. "Sagent's local staff also proved to be knowledgeable and professional which reassures us that we have indeed made the right choice."

Digital China joins a growing number of Asian businesses that have chosen Sagent to help them improve their business efficiency. "Our platform was designed to satisfy enterprise-scale demands, such as those of Digital China, and we're excited to see them join our rapidly growing customer list of marquee Asian companies," said John Maxwell, Sagent Vice President and General Manager, Asia/Pacific.

Andre notes that human knowledge is key to the implementation. "We also believe strongly in the education of users, as the human element in any BI application is critical," she says. Sagent South Africa's education programme promotes highly effective data warehousing practices. These classes are conducted on-site, around the country and internationally.

Sagent offers a comprehensive set of training courses designed to educate and train business intelligence practitioners and users on the best practices for effective data warehouse / data mart development, design, implementation and usage. These courses are product independent and focus on promoting leading data warehousing practices. It is based on modern day dimensional design principles as promoted by industry gurus.

Sagent's solutions are designed to organize disparate data and support thousands of users as they pursue reduced costs, increased profitability, improved customer retention, and competitive advantage.

Digital China

Digital China is the largest distributor of information technology products and systems integration service provider in China. It engages in three lines of businesses:

  • Distribution of IT products;
  • Provision of systems integration services (including hardware equipment and software development); and
  • Development and distribution of networking products under its own brand name.


Digital China was formerly a wholly owned subsidiary of Legend Holdings Limited. It was spun off and separately listed on the Stock Exchange of Hong Kong Limited on 1 June 2001. It has a workforce of around 3 000 staff and offices in 11 major cities in China: Beijing, Chengdu, Guangzhou, Hong Kong, Jinan, Nanjing, Shanghai, Shenyang, Shenzhen, Wuhan and Xian. Through these regional offices, Digital China is able to provide the most efficient services to all areas in China. Please visit for further information.


Sagent is a leading global provider of enterprise business intelligence solutions. Sagent's suite of enterprise Business Intelligence solutions enables companies to measurably impact their business by implementing highly successful customer relationship and financial management initiatives.

Through Sagent's powerful enabling technologies, organizations can easily and rapidly turn company data into relevant information that can be used for effective decision-making, analysis and reporting. Information can be extracted from multiple sources (internal and external), optimised for decision support and delivered in a customised format for Web-based or client applications.

More than 1 500 companies have selected Sagent software to enhance customer retention, cross-sell/up-sell, improve customer service, increase efficiencies of marketing campaigns, streamline business operations, analyse financials and reduce costs.

Customers include AT&T, BP Amoco, Boeing Employees Credit Union, Bristol Meyers, British Telecom, California State Automobile Association, Citibank, GPU Energy, Kinecta Federal Credit Union, Johnson & Johnson (UK), Kemper National Insurance, Provident Central Credit Union, Safeway, Siemens, Telkom, Credit Guarantee and Gensec.