Sagent announces Synchronoss customer win

Susan Andre2002

Leading provider of telecom solutions gains productivity with Data Load Server

Sagent, a leading provider of enterprise business intelligence solutions, today announced that Synchronoss, a leading provider of business process outsourcing supporting Telecom Operational Support System (OSS) solutions has selected Sagent's Data Load Server as its platform for integrating customer data.

"We needed to find a cost-effective solution that allowed us to integrate the numerous and disparate data feeds that we receive from our customers," said David E Berry, Synchronoss CTO. "We looked at other ETL solutions, but we felt that Sagent had the most well-rounded package."
Synchronoss is a pioneer provider of outsourced telecomm operations support systems. With its service model, one of its key challenges was integrating telecom customer data into its application framework efficiently. Especially since its customer data arrives from multiple sources and in multiple forms. Initially, data integration was handled by custom-developed Java and SQL scripts. Creating and maintaining these scripts has been a time-consuming aspect of taking on a new customer because each customer had different data handling requirements.

The combination of Sagent's easy-to-use interface, ability to handle multiple data sources and complex data processing ability provides Synchronoss with an efficient means of streamlining customer data integration. "Sagent is a very easy-to-use product," said Berry. "It will help us get much better leverage with our programming and our operations teams. I'm hoping for a two-fold improvement in productivity."

"Synchronoss has pursued multiple best-of-breed technologies to create their business solution," said John Maxwell, Sagent EVP and GM, Americas and Asia Pacific. "Their adoption of Sagent technology reinforces our belief that Sagent provides superior ease-of-use for the entire organisation, not just IT developers."

Sagent South Africa is the exclusive distributor of the Sagent Solution in southern Africa. In addition to the Sagent solution, the company also offers software independent education and consulting services.

Synchronoss Technologies

Synchronoss Technologies, Inc is the premier provider of outsourced business processes for service fulfilment, enabling tier-one carriers to connect their top enterprise customers to their networks faster and more cost-effectively. Synchronoss' flagship product, ActivationNow, is a platform composed of proprietary business workflow processes wrapped around industrial strength software for ordering, inventory management, project management and billing of complex communication services. The company was launched in November 2000 and has secured $34 million in funding led by venture capital firms including ABS Ventures and Morgan Stanley. The company is headquartered in Bethlehem, Pennsylvania. For more information about Synchronoss Technologies, Inc, please visit the company's Web site at


Sagent provides a complete software platform for business intelligence, enabling companies to reduce operational costs, increase profitability, and improve customer relationships. Sagent employs a unique business intelligence lifecycle process that facilitates the rapid development of custom analytic solutions and helps bridge the gap between business users and IT. Through its technology, services, and business expertise, Sagent simplifies business intelligence for more than 1 500 customers worldwide. Sagent customers include: AT&T, Telkom SA, Boeing Employees Credit Union, BP Amoco, Carrefour, Citibank, Credit Guarantee, Diageo, Gensec Bank, Heineken, Kawasaki, Kemper National Insurance, La Poste, Novartis, NTT-DoCoMo, Sara Lee, Siemens, and Singapore Telecom.

Sagent technology is also embedded in multiple partner solutions that address the needs of specific vertical and functional application areas; key ISV partners include Advent Software, Hyperion, and HAHT Commerce. Sagent technology has been adopted by leading regional and global systems integrators, such as Cap Gemini Ernst & Young, Satyam, and Unisys, to address customer needs within their business intelligence practices. In addition, Sagent has built alliances with numerous technology vendors to cooperatively market solutions; alliance partners include Microsoft and Sun Microsystems. The company also maintains a strategic partnership with CDC Software Corporation, a wholly owned subsidiary and software unit of chinadotcom corporation, which includes distribution of Sagent technology in the Asia-Pacific region and a strategic investment by CDC in Sagent. Sagent is headquartered in Mountain View, California.